United Communities is very proud to be part of and be involved with Restorative Bristol. We will ensure that whenever and wherever possible we will champion restorative approaches when dealing with resident’s disputes or conflict. Also we understand that we can use restorative approaches to conflict within our staff team. We recognise that it is important to ensure all residents are respectful, tolerant and feel secure in their communities. By working with other agencies, and other housing providers, we will encourage, support and empower residents to resolve a dispute that is appropriate and accepted by all parties involved. Where necessary, we will offer mediation, through an independent mediation expert, which enables residents to challenge or change unacceptable behaviour in a safe and controlled environment. Through constructive discussion and open dialogue, a mutually acceptable plan can be agreed eliminating the issue before it escalates. We are always striving to provide excellent customer service by putting our residents first and placing them within the heart of our organisation.
We are currently working with Stand Against Racism & Inequalities (SARI) and residents of a new small housing development in Fishponds to develop a Good Neighbour Agreement. The community is very mixed and diverse which has lead to neighbour disputes. We believe that these community tensions are as a result of residents not understanding or appreciating the cultural differences within each house hold. Therefore we will be asking all the residents to come up with an agreed set of standards or rules for where they live. The agreement details what constitutes a nuisance or annoyance, how disputes are raised, discussed and resolved. As well as a commitment from all to sign up to the final agreement. Once this has been included it is planned to have a small street party to celebrate the launch of the Good Neighbour Agreement, promote culturally diversity and improve community cohesion.